Refund Policy
At Anthology Fine Decor, we are committed to creating exceptional event experiences and ensuring customer satisfaction. This refund policy outlines the terms and conditions for refunds on our event decoration services and products.
Service Cancellations
Full Refund (100%)
- 30+ days before event date:** Full refund of all payments made
- Valid reasons include:** Change of event date beyond our availability, venue cancellation, or unforeseen circumstances beyond client control
Partial Refund (50%)
- 15-29 days before event date:** 50% refund of total contract value
- Exceptions:** Custom-made items, ordered florals, and personalized decorations are non-refundable once production begins
No Refund
- Less than 14 days before event date:** No refund will be provided
- Day of event:** Cancellations on the day of the event are not eligible for any refund
Product Returns
Rental Items
- Damage Policy:** Client is responsible for repair or replacement costs for damaged rental items
- Missing Items:** Full replacement value will be charged for any missing rental items
- Normal Wear:** Reasonable wear and tear is acceptable and will not incur additional charges
Custom Products
- Personalized Items:** Custom-made decorations, signage, and bespoke pieces are final sale
- Design Changes:** Changes to approved designs may incur additional fees
- Production Timeline:** Once custom production begins, items cannot be cancelled or refunded
Deposit and Payment Terms
Non-Refundable Deposits
- Booking Deposit:** 25% non-refundable deposit required to secure event date
- Design Deposit:** Additional design fees are non-refundable once creative process begins
- Rush Orders:** Rush fees (orders placed less than 14 days before event) are non-refundable
Payment Schedule Refunds
- Final Payment:** Final payments made within 14 days of event are non-refundable
- Partial Payments:** Refunds will be calculated based on our cancellation timeline above
Weather and Force Majeure
Outdoor Events
- Weather Contingency:** We recommend indoor backup plans for outdoor events
- Severe Weather:** In cases of severe weather warnings, we will work with clients to reschedule
- Equipment Protection:** Additional weatherproofing may incur extra charges
Unforeseen Circumstances
Events cancelled due to circumstances beyond our control (natural disasters, government mandates, venue closures) will be handled on a case-by-case basis with priority given to rescheduling.
Refund Process
How to Request a Refund
1. Written Notice: Submit refund request in writing via email to [info@anthologyfinedecor.com]
2 Required Information: Include contract number, event date, and reason for cancellation
3. Processing Time: Refunds will be processed within 10-14 business days of approval
Refund Method
- Original Payment Method:** Refunds will be issued to the original form of payment
- Processing Fees:** Credit card processing fees (3%) may be deducted from refund amount
- Bank Transfers:** Direct deposits may take 5-7 additional business days
Quality Guarantee
Service Standards
- Setup Issues: If we fail to deliver agreed-upon services, partial refunds may be considered
- Damage During Setup: We are fully insured and will repair or replace any items damaged during our setup
- Client Satisfaction: We strive for 100% satisfaction and will work to resolve any concerns
Documentation Requirements
- Photo Evidence: Any damage claims must be reported within 24 hours with photographic evidence
- Written Complaints: Service issues must be reported in writing within 48 hours of event
Exceptions and Special Circumstances
Multi-Day Events
- Partial Cancellation: Cancellation of individual days in multi-day events subject to separate terms
- Weather Days: Outdoor multi-day events may have flexible rescheduling options
Peak Season Events
- Holiday Periods: Events during peak seasons (holidays, wedding season) may have modified cancellation terms
- Premium Dates: Certain high-demand dates may require extended notice periods
Vendor Partnerships
- Third-Party Services: Refunds for partner services (florals, linens, etc.) subject to vendor policies
- Subcontractor Issues: We will facilitate refunds from subcontractors when applicable
Contact Information
For refund requests or questions about this policy:
**Anthology Fine Decor**
Email: [info@anthologyfinedecor.com]
Phone: [551-482-0086]
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Policy Updates
This refund policy may be updated periodically. Clients will be notified of any changes that affect existing contracts. The version in effect at the time of contract signing will govern each individual event.
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Important Note: This policy should be reviewed with clients during the initial consultation and included as part of all service contracts. Special circumstances may warrant exceptions to this policy at management discretion.
By booking services with Anthology Fine Decor, clients acknowledge they have read, understood, and agree to the terms of this refund policy.*